Privacy Policy

MoveSafe is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our site and interact with our mobility guidance services for aging parents.

Information We Collect

When you use MoveSafe, we may collect information in the following ways:

• Contact Information: If you submit an inquiry form, contact us by email, or call our team, we collect your name, email address, phone number, and the details of your question or request regarding mobility challenges in aging parents.
• Symptom and Assessment Data: When you use our symptom checker or diagnostic journey, we may collect information about observed mobility changes, home environment details, and accessibility concerns you describe to help guide you toward relevant solutions.
• Usage Information: We automatically collect information about how you interact with our site, including pages visited, time spent, links clicked, and the device or browser you use. This helps us understand which solution pathways and content are most helpful.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze site performance. These are primarily functional and analytical in nature.

How We Use Your Information

MoveSafe uses the information we collect for the following purposes:

• To respond to your inquiries and provide guidance on mobility solutions tailored to the symptoms and challenges you describe.
• To improve our diagnostic tools, solution pathways, and educational content based on how users navigate the site and what problems they are trying to solve.
• To send you relevant information about home adaptations, assistive products, and safety recommendations if you have opted in to communications.
• To analyze site performance, user behavior, and content effectiveness so we can refine our problem-first approach and solution recommendations.
• To comply with legal obligations and protect the security and integrity of our site.

Sharing of Information

MoveSafe does not sell or rent your personal information. We may share information with trusted service providers who assist us in operating our website, analyzing usage patterns, and delivering communications—only to the extent necessary and under strict confidentiality agreements. These processors may include hosting providers, email service providers, and analytics tools. We require all processors to handle your information securely and in compliance with applicable data protection laws.

We may also disclose information if required by law, court order, or to protect the rights, safety, and property of MoveSafe, our users, or the public.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Contact information and inquiry details are typically retained for one year after your last interaction with us, unless you request deletion or we are required to retain it longer by law. Usage and analytics data may be aggregated and retained in anonymized form for longer periods to improve our services. You may request deletion of your personal data at any time by contacting us.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Object: You may object to certain processing of your information, including direct marketing communications.
• Right to Data Portability: You may request your information in a portable, machine-readable format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by law.

Security

MoveSafe implements reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site may use cookies and similar technologies such as web beacons and pixels to enhance your experience and gather analytics. These tools help us understand which mobility solution pathways are most effective and which accessibility content resonates with adult children seeking guidance. Most browsers allow you to control cookies through settings. If you disable cookies, some features of our site may not function optimally.

Third-Party Links

MoveSafe may link to third-party websites, product retailers, and resource providers. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

Children's Privacy

MoveSafe is designed for adult children seeking guidance about aging parent mobility. We do not knowingly collect personal information from children under 18 years of age. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

International Data Transfers

MoveSafe operates from Turkey. If you access our site from outside Turkey, please be aware that your information may be transferred to, stored in, and processed in Turkey and other countries where our service providers operate. By using MoveSafe, you consent to such transfers, subject to appropriate safeguards and applicable data protection laws.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of MoveSafe after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:

• Email: hello@reachdiagnostic.pro
• Phone: +90 521 663 36 20
• Address: Sultangazi, Marmara Region, Turkey

We will respond to your request as promptly as possible and in accordance with applicable data protection regulations.